1. Return Period
You may return products within 30 days of receiving your order.
2. Eligibility for a Return
To be eligible:
- Item must be unused
- Item must be in original packaging
- Proof of purchase is required
3. Non-Returnable Items
- Used or damaged products
- Items without original packaging
- Clearance or final-sale items (if mentioned)
4. Refund Process
- Once your return is received and inspected, we will notify you.
- Refunds are processed back to your original payment method.
- Processing time may take 3–10 business days depending on your bank.
5. Faulty or Damaged Items
If you receive a faulty/damaged product:
- Contact us within 48 hours
- Provide images of the damage
- We will arrange a replacement or refund
6. Return Shipping
- Customer is responsible for return shipping costs unless the item is defective.
- We recommend using a tracked service.
7. Contact for Returns
Email: info@maxitrader.co.uk
Subject: Return Request – Order Number